Job failed: what to do next

When a job fails, follow these steps to diagnose and fix the issue.

Immediate steps

1. Check the error message

   • Read the error message carefully
   • Note any specific error codes
   • Check the timestamp

2. Review the logs

   • Open the detailed logs
   • Look for error patterns
   • Check recent changes

3. Verify connections

   • Test API credentials
   • Check network connectivity
   • Verify system availability

Common causes

• Authentication errors: Expired or invalid credentials
• Data format issues: Unexpected data structure
• Rate limiting: Too many requests
• System downtime: External system unavailable

Solutions

• Update credentials if expired
• Fix data mapping issues
• Adjust sync frequency
• Contact system administrator if needed