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Integration not syncing

Troubleshooting steps when your integration is not syncing data.

Quick checks

  1. Verify integration status

    • Check if integration is active
    • Look for error indicators
    • Review recent run history
  2. Check connection

    • Test API credentials
    • Verify network connectivity
    • Check system availability
  3. Review configuration

    • Verify data mappings
    • Check filter settings
    • Review scheduling rules

Common issues

  • Inactive integration: Integration may have been paused
  • Connection errors: API credentials may be invalid
  • Data filters: Filters may be too restrictive
  • Scheduling issues: Sync schedule may be misconfigured

Solutions

  • Restart the integration
  • Update credentials
  • Adjust filters
  • Review and fix scheduling