Integration not syncing
Troubleshooting steps when your integration is not syncing data.
Quick checks
-
Verify integration status
- Check if integration is active
- Look for error indicators
- Review recent run history
-
Check connection
- Test API credentials
- Verify network connectivity
- Check system availability
-
Review configuration
- Verify data mappings
- Check filter settings
- Review scheduling rules
Common issues
- Inactive integration: Integration may have been paused
- Connection errors: API credentials may be invalid
- Data filters: Filters may be too restrictive
- Scheduling issues: Sync schedule may be misconfigured
Solutions
- Restart the integration
- Update credentials
- Adjust filters
- Review and fix scheduling