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Frequently Asked Questions

Find answers to common questions about Standout and our integration platform.

Getting Started

How do I create my first account?

To create your first account, go to app.integrationer.se and click "Sign up". Fill in your details, verify your email address, and complete your profile setup.

For more detailed instructions, see our guide on creating your first account.

How do I invite teammates to my workspace?

Go to your organization, click on "Members", then "New member". Enter the email address, select the role and permissions, and send the invitation.

Learn more in our guide on inviting teammates.

What are the different user roles and permissions?

Standout offers three main roles:

  • Admin: Full access to all features and settings
  • Collaborator: Can create and edit integrations and accounts
  • Reader: Read-only access to view integrations and data

Using Standout

How do I create a new integration?

Go to the organization page, click "New integration", select the trigger, add steps, configure the settings, and save the integration.

See our guide on integrations for more details.

How do I view and manage invoices?

Navigate to the Plans and billing section in your organization. You can view details, download invoices, and manage your subscription.

Learn more about plans and billing.

What should I do if a run fails?

If a run fails, first check the error message and review the logs. Verify your connections and credentials. You can restart failed runs from the run history.

For detailed troubleshooting steps, see our guide on runs with errors.

Integrations

Which systems can I integrate with Standout?

Standout supports integration with many popular business systems and APIs. Check the accounts page in your organization to see available options, or contact support to inquire about specific integrations.

How often do integrations sync?

Sync frequency depends on your integration settings. You can configure integrations to sync:

  • In real-time (when data changes)
  • On a schedule (hourly, daily, weekly, etc.)
  • Manually (on-demand)

Each integration can have its own sync schedule configured.

What happens if an integration stops working?

If an integration stops working, Standout will notify you about the failure. Check the error logs for details, verify your credentials are still valid, and ensure the external system is accessible.

See our troubleshooting guide for more help.

Account & Billing

How do I update my account information?

Go to your organization settings in Standout. You can update your profile information, email address, password, and notification preferences from there.

How do I cancel my subscription?

Contact your account administrator or reach out to our support team to cancel your subscription. We're here to help and can assist with any questions you may have.

Who can I contact for billing questions?

For billing questions, please contact our support team through the Support Portal or reach out to your account manager.

Support

How can I get help if I'm stuck?

We offer several ways to get help:

What are your support hours?

Our support team is available during business hours. For urgent issues, please contact us through the Support Portal and we'll respond as quickly as possible.